1. Information We Collect
ProFlux Labs ("we," "us," or "our") collects the following information from users of our services:
- Name and contact information (phone number, email address)
- Business information (company name, address)
- Communication records (call logs, text messages, emails sent through our platform)
- Website usage data (pages visited, time spent, browser type)
2. How We Use Your Information
We use the information we collect to:
- Provide and maintain our services
- Send automated text messages, emails, and notifications on behalf of our clients
- Improve and optimize our services
- Communicate with you about your account
- Comply with legal obligations
3. SMS/Text Messaging
By providing your phone number and opting in to receive messages, you consent to receive SMS/text messages from our clients through our platform. These may include:
- Missed call follow-up messages
- Appointment confirmations and reminders
- Service-related updates
- Review requests
Message frequency varies. Message and data rates may apply. Reply STOP to opt out at any time. Reply HELP for help.
4. Mobile Information Sharing
ProFlux Labs does not sell, rent, or share your mobile phone number or SMS opt-in data with any third parties for marketing or promotional purposes. Mobile information will only be shared with service providers essential to delivering our SMS messaging services (e.g., our SMS gateway provider), and solely for that purpose.
5. Cookie & Tracking Practices
Our website uses basic analytics cookies to understand site traffic and improve user experience. These cookies collect anonymized usage data such as pages visited and session duration. We do not use third-party tracking cookies, and we do not serve targeted advertising based on your browsing activity.
6. Data Sharing
We do not sell your personal information to third parties. We may share information with:
- Service providers who help us deliver our services (e.g., SMS providers, email services)
- Our clients (the roofing companies you contacted)
- Law enforcement when required by law
7. Data Security
We implement industry-standard security measures to protect your information. However, no method of transmission over the internet is 100% secure.
8. Your Rights
You have the right to:
- Access the personal information we hold about you
- Request correction of inaccurate personal data
- Request deletion of your personal data
- Opt out of SMS/text messages at any time by replying STOP
- Opt out of marketing communications at any time
- File a complaint with a data protection authority
To exercise any of these rights, contact us at profluxlabs@gmail.com.
9. Contact Us
For privacy-related inquiries, contact us at:
Email: profluxlabs@gmail.com
ProFlux Labs, Los Angeles, CA